[New York City, San Francisco] Get the tools and skills that customer-engagement pros have to build content and campaigns that deliver measurable revenue and loyalty. In these fast-paced, hands-on 1-day training workshops offered in 3 cities, learn how to decode your customers journey, use it to create content that converts, develop campaigns that accelerate customers through their decision journey, and measure lead velocity and conversion.
[March 18-19, Dubai; March 23-24, Amsterdam] An internationally recognized program with proven track record of success - being run for 46 times in 18 cities with attendees from 61 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Book early to enjoy USD300 discount.
You know that customer experience (CX) is a powerful competitive differentiator, but how can you move the needle on Net Promoter Scores (NPS) and other CX scores? Learn the secrets of managing the end-to-end customer journey and you’ll be able to increase efficiency and boost your customer scores.
Today’s perpetually connected consumer uses an ever-increasing range of touchpoints in order to discover, explore, buy, and engage with brands. Customer Experience and eBusiness executives must shift their approach from optimizing individual touchpoints to identifying high-value cross-touchpoint tasks -- and then designing touchpoints that support those tasks, rather than acting in isolation.