[Nov 4-6, Boston] Unlock the full potential of your customer experience program. Gain new insights on how to transform your customer feedback strategy. We leverage Medallia’s expertise to provide case studies based on world-class organizations. You’ll leave with an action plan including next steps to drive all levels of your business toward customer-centricity.
[San Francisco; New York City] Get the tools and skills that customer-engagement pros have to build content and campaigns that deliver measurable revenue and loyalty. In these fast-paced, hands-on 1-day training workshops offered in 3 cities, learn how to decode your customers journey, use it to create content that converts, develop campaigns that accelerate customers through their decision journey, and measure lead velocity and conversion.
[Nov 13-14, Hong Kong; Nov 18-19, Melbourne] An internationally recognized program with proven track record of success - being run for 44 times in 18 cities with attendees from 61 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Book early to enjoy USD300 discount.
You know that customer experience (CX) is a powerful competitive differentiator, but how can you move the needle on Net Promoter Scores (NPS) and other CX scores? Learn the secrets of managing the end-to-end customer journey and you’ll be able to increase efficiency and boost your customer scores.
Speech analytics enhances not only contact center analytics and agent performance, but also improves overall customer experience (CX). How does speech analytics go beyond traditional voice interactions and integrate with multichannel customer journeys? Download this analyst report, from DMG Consulting LLC, to learn how to engineer better CX with analytics.
Today’s perpetually connected consumer uses an ever-increasing range of touchpoints in order to discover, explore, buy, and engage with brands. Customer Experience and eBusiness executives must shift their approach from optimizing individual touchpoints to identifying high-value cross-touchpoint tasks -- and then designing touchpoints that support those tasks, rather than acting in isolation.