Software developers face many challenges when designing an application. Defects appear in software applications, and the real challenge is to manage, evaluate and prioritize these defects. Defect tracking can be a daunting task but it is necessary to assist testers in getting their work done efficiently. Testers should use defect tracking software as it has a direct link with the software quality. Organizations focus on customer care which is a vital part of their strategy to make their business successful. With the right defect tracking tools, software apps can be prevented from unknown errors or defects. Whether your app is still in production, or already launched to the end-users, the defect tracking process is designed to handle all defects.
Have a look at 5 reasons why you should use defect tracking software in the software testing process:
Automated Defect Tracking Process
Gone are the days when testers and developers worked manually. Automation has been introduced in all possible areas of software testing. It reduces the burden on QA teams. Defect tracking allows identifying, recording, prioritizing and rectifying the defects appearing in the software development process.
Defect tracking software displays a dashboard about all the defects appearing in the system. It also provides information on all defects that were assigned and recorded into the system. Other team members or stakeholders can also have a look at what problems were resolved.
Easy Defect Management
Previously, testers and developers worked separately but that no longer works, as teams are responsible for software quality as a whole. Thus, defects are managed in a better way, allowing them to work on priority defects first.
Defect Management Tools
Defect management software also offers defect tracking tools, that are designed to meet defect tracking requirements. They can also be customized according to individual business requirements.
Defect management may sound simple, yet it can be daunting if done manually. These tools save time for development teams and provide clarity about which defects are assigned to respective team members.
So coming back to customer support, organizations spend a fortune on achieving customer loyalty. While businesses are still growing and expanding, customer care gets more challenging. In the current automation era, e-mails and excel sheets are replaced by sophisticated systems to support manual testers. This is where defect management helps, it is an app thor system that allows testers to manage all their defects, organize them and provide solutions to resolve the issues. It provides support for any kind of problem that end-users are facing while using the app.
defect tracking systems are available over the internet. Organizations can try a free version of the open-source tool and see if it works for their business. Late on, they can switch to the paid version too. There are many defect tracking tools available in the market that organizations can choose from. Kualitee offers exceptional defect management software to meet all your defect tracking requirements.