13 Call Center Games to Play in Your Center!

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Think about how productive unhappy employees are—not very, right?  At expiviausa.com, we work hard to bring as much fun to our reps as possible, while still being productive. We have tried to build a culture that brings fun into the center to keep our reps happily engaged in not only their own work but with their teammates, as well.  

Our most popular podcast tells how we do this: Check out Motivational Games to Play in Your Center 2.0 as well.  Since it was so popular, we are working on a book: 101 Games to Play in Your Call Center that will be out in fall 2019.

For version 3.0, we have some of our reps’
favorite games for you.  To earn the right to play each game, the reps
have to make their sales or otherwise hit their KPIs first. Prizes vary
for each game.  They can range from cash,
a cup, candy, a lottery ticket, extra break time, or even going home early with
pay!   



Punch out

Pin 20-25 Solo cups to a corkboard, and then
fill some of the cups with small prizes: lottery tickets, cash, or wrapped
candy. Leave a few cups empty, but also fill some shaving cream for laughs.
Then, cover the cup with a tissue, using a rubber band to hold it in
place.  When a rep hits their goal, they come up to the table and pick a
cup to literally punch out and keep whatever they find.

Find the Joker

Tape an entire deck of cards (with the Joker
included) face down on a whiteboard. As reps hit their goals, they get to sign
their name on a card.  Once all cards are signed, they are pulled down
one-by-one. Whoever got the Joker is that day’s prize winner!

Target Practice

Reps are broken into teams. When a team member
gets to play, they roll a die to see how many beanbags they get to throw. 
Each target gets a different point value based upon the location and difficulty
level–we use a cornhole board, a Nerf basketball hoop, and a wastebasket. The
first team to hit a certain number of points wins a prize such as extra break
time or going home early with pay.

Horse Racing

We use the 12-inch square carpet tiles on the
floor in our center as “spaces” for several games. Teams get to decorate their
“horse” game piece. Supervisors create a racetrack around the call center and
then each time a team member is eligible, they get to roll a die and move their
horse that many squares forward. The team that gets to the finish line first
wins.

Human Board Game

Before the beginning of a shift, a supervisor
labels carpet tiles with different board game spaces: lose a turn, go back
three spaces, swap places, roll again, etc.  Each rep then creates their
own game piece. They roll the die each time they hit their goal or make a sale.
This game is really interactive because the reps can see where everyone else is
and what the need to do to win.

Water Pong

Beer Pong at work would be frowned upon lol, so
we play Water Pong instead.  We draw names and pair people into a team of
two; then, using a March Madness type of bracket with every team listed,
matches are played at a set time.  Reps love this time away from their
phones to play! A tournament goes on all week. The championship round is held
at end of the day on Friday, when the final match is played.  We play it outside when we can so everyone
can gather around and cheer for their friends, without disrupting the people
still working. The tournament winners get a nice prize. 



Bubble Race

You may have to steal your kid’s bubble mix for
this one. When a rep earns the right to participate, they blow a bubble and
must help it float down the carpet “track” as far as the can by blowing on
it.  When the bubble hits the floor, they put their team’s marker down.
The next person on their team starts from where they ended.  All members of the team that crosses the
finish line first get a small prize. 

Guess the Temperature

When a rep earns their turn, they guess the
current outdoor temperature from the supervisor, who has just looked it up.
They learn if they are too high or too low and get to guess again during their
next eligible turn. That day’s prize goes to the winner.  Stupid yet affective…lol

Jeopardy

We set up a dry erase board as a Jeopardy board
and break the reps into three teams. Supervisors have questions written out for
the dollar amounts in each category. Categories relate to the program that they
are running, company-related issues, company history, supervisors, or other
things within their job. When one member from each team is eligible, they all
go up for the question. Correct answers earn points, but wrong answers
lose points for the team. This is great for reinforcing the culture you want to
have in your center by gently reminding them what is expected.

Box It Up

Sometimes called Dots (or Dots and Boxes), a
supervisor will put 200 or so dots on the whiteboard. As team members are
eligible, they come up and draw a single straight line from one dot to a
neighboring dot, with the goal being to create a box.  When a team makes a box, they mark it as
theirs. The winning team is the one with the most boxes.

State Bingo

If you get calls from all over the country, this
is a great game. Create a table with state names in the cells. This game is
played within teams (not against other teams). As each rep is on with a caller,
they have to see where the caller is from and mark it on their
board–increasing awareness of where all the calls come from. The first team
member to get a horizontal, vertical, or diagonal Bingo wins! 

Pyramid

Our reps actually practice this game because it
is more talent-based than luck-based. When eligible, a rep comes to the table
and gets a stack of Solo cups to create a pyramid. They must do it and then
take it back down, in a given time. This is kind of like those minute-to-win-it
games.  When someone does it, they get a small prize–and a couple of
minutes away from their phone.



Create the Mascot

Teams get a small whiteboard.  As team
members are eligible, they go to the board and add one feature to the mascot:
the head, an eye, a hat, etc. This game really lets the creative and artistic
people shine and brings about some interesting creations. At the end of the
day, a manager, or someone outside of the call center, looks at each team’s
board and chooses the coolest daily mascot. This could also be set up as a fun
Facebook poll.

We hope this inspires you to have more fun in
your center!

Want more call center operations content? Head over to our weekly call center operations podcast “Advice from a Call Center Geek!” at expiviausa.com/call-center-geek-podcast/
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! #callcenter #contactcenter #CX #custserv #callcentergeek

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