Customer experience (CX) has been on the front burner for organizations for a long time now. While it plays a very important role in winning & retaining customers, businesses must not miss out on what is happening within the organization.
Customer experience begins with the employee experience. Various studies have shown that having more engaged and happy employees will directly improve the experience for customers. This is because employees and customers are closely linked; as what one does affects the other, yet only a few companies are proactively working to improve the employee experience.
Get a head start on your competition, check out this infographic with ten actionable tips for improving employee experience in your organization
Airbnb is a great example of a brand pioneering in employee experience. This video by Coorpacademy showcases the various ways Airbnb creates a great employee experience that helped them to reach the number one spot in Glassdoor’s 2016 “Best Place to Work” ranking
What steps has your organization taken to improve employee experience? Share them in the comments below and try out these tips to start improving employee experience in your workplace today.
Republished with author’s permission from original post.